Terms of Service

1. No Long-Term Contracts

Launch 360 operates on a month-to-month subscription model.

You are not locked into a long-term contract. You may upgrade, downgrade, or cancel your services at any time with proper notice (see Section 2).

2. Cancellation Policy

A 30-day written notice is required to cancel any service. Notice must be submitted via email to [email protected]. The Client remains responsible for all subscription fees and payments scheduled within this 30-day window, regardless of usage. No refunds or pro-rated credits will be issued for unused time.

3. Domain Ownership

Launch 360 does not purchase or register domain names on your behalf.

You are responsible for purchasing and maintaining your domain through your preferred registrar (such as GoDaddy, Namecheap, or Google Domains).

Our team will assist with connecting your domain to your Launch 360 site if provided with the appropriate login credentials or DNS access.

4. Ownership of Data and Deliverables

Upon cancellation, you are entitled to receive the core business data stored in your Launch 360 account, including:

- Client and lead contact lists
- Website text and image content
- CRM data including notes, communication logs, and appointments
- Email marketing templates and campaigns
- Ad creatives and basic performance reports (if applicable)

Upon termination, the Company will provide the Client's core data in standard formats (CSV, PDF, or ZIP). However, the Company’s proprietary 'Snapshots,' internal automation logic, custom-coded triggers, and funnel structures are the exclusive property of Led to Lead Consulting, LLC. The Company does not perform account-to-account transfers, export GHL Snapshots, or migrate proprietary configurations to external agencies or independent GoHighLevel accounts. Access to these configurations is provided as a 'Software as a Service' (SaaS) and terminates immediately upon account closure.

5. Access and Usage

You agree to provide Launch 360 and its team with the necessary access to platforms and tools required to deliver your services, including but not limited to:

- Domain registrar and hosting accounts
- Social media business pages
- Google Business Profile and analytics accounts
- Ad accounts (Google Ads, Meta Business Manager, etc.)
- CRM or automation tools as needed

Failure to provide access in a timely manner may delay service delivery but does not pause billing unless approved in writing.

6. Service Adjustments and Pricing

You may request service upgrades, downgrades, or add-ons at any time. Adjustments will take effect on your next billing cycle.

Launch 360 reserves the right to adjust pricing or modify service inclusions with 30 days advance notice. Clients will be informed via email prior to any material change.

7. Software Platform and Integrations

Launch 360 CRM and its related automations are powered by Go High Level software, configured, branded, and supported exclusively by Led to Lead Consulting, LLC.

Your subscription provides access to a customized version of this platform along with configuration, automation, and ongoing support from our team.

All integrations or connected third-party platforms (such as Stripe, Twilio, or Google APIs) are bound by their own terms of service and may be subject to separate fees.

8. Results Disclaimer

Launch 360 provides high-quality marketing, automation, and consulting solutions but does not guarantee specific outcomes such as:

- A fixed number of leads or sales
- Specific SEO or ranking positions
- Revenue or conversion results

Results vary based on factors including competition, budget, market conditions, and your own business operations.

9. Limitation of Liability

Led to Lead Consulting, LLC is not responsible for service interruptions or damages caused by:

- Third-party platform outages
- Hosting or API failures
- Client account mismanagement or lack of access
- Incorrect information provided by the client
- Force majeure or events outside our control

In no event shall Launch 360 or Led to Lead Consulting, LLC be liable for indirect, incidental, or consequential damages related to your use of Launch 360 services.

10. Payment and Billing

All services are billed automatically via your authorized payment method on file.

Payments are due upon receipt of invoice or renewal. Failure to maintain valid payment information may result in account suspension until resolved.

Late payments may incur service delays or additional fees.

11. Exclusivity Policy

Launch 360 maintains an exclusive client policy by industry and geographic service area. Once you sign with Launch 360, we will not accept direct competitors within your defined region.

This exclusivity ensures your competitive advantage and our full dedication to your success.

12. Intellectual Property

All materials, templates, and creative assets produced by Launch 360 remain the intellectual property of Led to Lead Consulting, LLC until your account is paid in full.

After final payment, you retain ownership of your brand assets, website content, CRM data, and marketing materials.

While the Client retains ownership of their specific brand assets and lead data, the underlying technical architecture, 'if-then' logic, and custom-built automation sequences developed by Launch 360 remain the Intellectual Property of the Company. These assets are licensed to the Client for use only within the Company's managed environment and are not available for external use or redistribution.

13. Communication and Support

Support requests can be made through your CRM portal, email, or by text message.

Support hours are Monday–Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.

Live chat or emergency support may be available for select plans.

14. Term Updates

These Terms and Conditions may be updated periodically to reflect changes in our services or legal requirements.

Continued use of Launch 360 services constitutes acceptance of the most recent version of these terms.

15. Contact Us

For questions, cancellations, or support inquiries, contact:

[email protected]

www.launch360.co

Led to Lead Consulting, LLC

Serving small businesses across New England and nationwide.

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